Financial Daily from THE HINDU group of publications
Wednesday, Mar 27, 2002
Financial Daily from THE HINDU group of publications Wednesday, Mar 27, 2002 |
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Info-Tech
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Software OpenTide to set up centre with Protocol Our Bureau
BANGALORE, March 26 PROTOCOL Telecom Solutions (India) Pvt Ltd, a Bangalore-based turnkey call centre and network infrastructure solutions provider has entered into a strategic alliance with OpenTide (A Samsung SDS Company) to launch its operations in India. OpenTide will be setting up a concept centre jointly with Protocol Telecom Solutions in Bangalore, said a press release. OpenTide is bringing in its world-class suite of enterprise relationship management solution (ERM). OpenTide-Samsung SDS's integrated enterprise relationship management methodology is a robust, comprehensive, flexible, customisable, end-to-end business solution and process that combines Samsung's knowledge bank and professional consulting services with the best integration technology available. Mr Suresh Gundappa, CEO, Protocol Telecom Solutions said, ``Protocol is excited about this relationship and we see a great opportunity for OpenTide-Samsung SDS solutions in India. Indian call centres are facing huge quality and attrition issues.''
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