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Wednesday, Sep 25, 2002

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Training programme for IA officials

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HYDERABAD: The Central Training Establishment (CTE), here and Door Training International, a leading training consultant have initiated a consultative sales training programme for officials of the Indian Airlines (IA), here.

Specific modules such as handling customer concerns, setting smart goals, monitoring performance, review and feedback and effective decision-making have been developed by the Door International and CTE. About 25 officials from various regions of the IA are participating in the programme which began here on Tuesday.

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