Financial Daily from THE HINDU group of publications
Monday, Nov 11, 2002
Financial Daily from THE HINDU group of publications Monday, Nov 11, 2002 |
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Info-Tech
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IT-enabled Services 2,000 new ITES jobs in Bangalore a month Our Bureau
BANGALORE, Nov. 10 THE IT-enabled services sector, which of late is witnessing hectic activity in the country, is creating about 2,000 new job opportunities a month in Bangalore alone, according to Karnataka's IT secretary, Mr Vivek Kulkarni. Karnataka at present accounts for close to one fourth of the total jobs in the Indian ITES sector. "Of the 1.07 lakh personnel employed in the Indian ITES sector, about 24,000 are located in Bangalore. We expect this sector to create about two thousand new jobs a month, which is the highest ever in the country," said Mr Kulkarni. ITES broadly includes the traditional business process outsourcing, back office support services, customer management services and industry-specific processing services, data entry/conversion and medical transcription among others. The ITES is projected as Rs 81,000 crore business opportunity providing employment to 1.1 million by 2008 for India. Though a recent survey by Nasscom ranked Bangalore at sixth place in terms of preference and location for investments by the BPO companies, compared to other places like Delhi, Hyderabad, Mumbai and Pune, the city continues to attract fresh investments in this sector. A case in point is the recent announcements made by companies such as Cognizant and TransWorks to set up operations here. Apart from these, companies like SYKES, a technology support services provider, has recently set up a centre in Bangalore with about 130 people, while another leading player Convergys has zeroed in on Bangalore to start its operations. The existing players such as like Dell, ICICIOnesource, 24/7Customer.com, MsourcE, HSBC, First Ring, iSeva and Progeon are ramping up their existing infrastructure for capacity addition to their existing strengths. First Ring is planning to set up its second centre in Bangalore with a capacity of 500 seats. Contribution from ITES segment to the overall exports from Bangalore is expected to go up significantly this year. Other multinationals, which have their BPO operations in Bangalore, include Ernst & Young, which has set up a shared-services centre to cater to its global clients. Small IT services companies like Kshema Technologies are also looking at this segment seriously.
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