Financial Daily from THE HINDU group of publications
Friday, Jul 04, 2003
Financial Daily from THE HINDU group of publications Friday, Jul 04, 2003 |
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Info-Tech
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Outsourcing Satyam to extend consulting services for outsourcing V. Rishi Kumar
HYDERABAD, July 3 SATYAM Computer Services Ltd, the end-to-end software services provider, has drawn up plans to leverage its quality enhancement practice to offer consulting services for both software and IT outsourced service providers in the global marketplace. The Head of Quality Consulting and Senior Vice-President, Satyam, Mr Prabhuu Sinha, told Business Line that the company was in the process of leveraging its quality consulting practice to extend consulting services to global service providers. "Like the case of the Software Capability Maturity Model in the software services companies, we will soon witness companies going in for e-Sourcing Capability Model," he said. The Carnegie Mellon University, Satyam Computer and Accenture are among those associated with the development of e-Sourcing Capability Model (eSCM) model for outsourced services. The upgraded version of this is likely to launched later this month. This has received further boost with IBM and EDS joining hands to develop a new framework, which demonstrates the importance of the user version of eSCM. The importance of quality in software services can be gauged from the fact that more than 50 per cent of SEI CMM Level certified companies are based out of India and this has not only enhanced their services capability but also ensured that they have the right qualities in place to compete with the best in the industry. "Given such a background, and outsourced services, the new area of thrust for IT services companies, we will soon see a wave of quality certification in this space," Mr Sinha explained. Carnegie has released a new version of its sourcing capability model for IT services promoters as this is expected to satisfy global demand for better certification of companies offering outsourcing services. Mr Sinha said eSCM is aimed at providing an independent third party certification wherein this framework consists of best practices covering organisational elements and capability levels. "With outsourced services set to increase along with business process outsourced applications in India and other regions as well, by the end of the year we will be able to see quite a few Indian companies getting certified to this new quality model. This model will be leveraged by IT and IT-enabled services providers to woo MNCs and large outsourcing contracts," he explained. According to a recent Gartner report, Mr Sinha said that the development of e-SCM is a positive step towards maturation of the IT services industry and this model would be quickly taken up by leading service providers. Indian offshore providers are expected to make use of this for independent certification for their winning quality plus fair price approach. This would evaluate their role in the global industry and force other providers to do the same.
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