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Monday, September 22, 2003

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    CUSTOMER RELATIONSHIP MANAGEMENT


    Customers must be made to `feel wanted'
    When Mahindra & Mahindra invited its Scorpio customers to visit its plant at Nashik - on condition that they drive to the venue in their Scorpios - a large number of customers actually drove in from places like Punjab, Chennai and ... More
    Brand Quest
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    Pick a Winner Stock Market Contest

    Top Stories
    Ranbaxy to invest Rs 120 cr in AP research facility


    2,000 APMC markets to be linked to Net

    `India is still the best bet for outsourcing'

    Better services key to alleviate poverty: World Bank

    Track to Srinagar: Railways lays it all on toughest 290-km line

    In Focus
    Cola Controversy
    The Cable tangle
    Indo-China Relations
    Telecom Competition
    Oil PSUs: Disinvestment dilemma
    In Depth
    In Kashmir
    Simple Economics
    Slowburn
    Tax Talk
    NRIs & Investment Avenues
    Corporate Governance

    Looking back
    Sep. 14-Sep. 20
    Pvt insurers face rough terrain in countryside

    Telecom, insurance, petro goods emerge as big ad spenders

    Are we ready for Pucca Cola?

    Car sales slow down in August — Commercial vehicles up 39.3 pc

    TAM brings science to measuring TV promos


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