The Hindu Business Line : Saturday, November 15, 2003

Why BPO units see high attrition
THE greatest challenge for a BPO outfit in India stems from an expectation mismatch. "Agents come expecting to have a clubby, fun kind of environment while in reality the job demands a lot of discipline and learning a whole lot of metrics," ... More

TELECOMMUNICATIONS

Unified licences issued to Reliance Info, Tata Tele — SC to take up cellular plea on Monday
The Department of Telecommunications has issued unified access service licences to Reliance Infocomm and Tata Teleservices. The Government has mopped up around Rs 2,000 crore as `migration' fee from the private basic operators. While ... More

Mobile cos pay up for their music
TELECOM companies have just discovered that playing music or offering it as value-addition to brighten up the bouquet of mobile telephony services demandsits price. Phonographic Performance Ltd (PPL), a copyright protection society for sound ... More

STOCKS

i-flex gains on MSCI inclusion
IN an otherwise volatile market, the stock of i-flex Solutions remained upbeat on reports of its inclusion in the MSCI standard index. The stock ended the day at Rs 693.75, up 1.18 with 3.87 lakh shares traded on the NSE. On the BSE, the stock ... More

SOFTWARE

IT spend to rise 4 pc in US next year: Forrester
`Indian vendors could go in for branding as it is a big thing in the US.' More

Vetri Software renamed — Lason plans to invest $100 m in Indian arm
Lason will employ about 120 full timers in India to do the back-end processing of the adjudication claims for US health insurers. More

Understand customer issues first: Premji
THE Wipro Chairman, Mr Azim Premji, stressed the need for understanding customers' issues before vendors came up with technology solutions. Addressing IT leaders on "The Challenge for Indian IT vendors" at a client meet of Forrester, Mr Premji ... More

INTERNET

RailTel plans Net service on moving train
RAILTEL Corporation of India Ltd plans to sign an agreement with a Canadian firm to enable Internet services on a moving train, according to Mr R.C. Sharma, Managing Director, RailTel. While declining to give details about the firm, Mr Sharma ... More

IPR

`Software patents a tough proposition'
AN array of inherent contradictions appears to handicap the concept of software patents, not least among them the typical 20-year `legitimacy' provision, which is just too long for software development cycles. Presenting a paper on `Software ... More

MERGERS & ACQUISITIONS

Godrej buys US call centre co
MUMBAI: The Godrej Group has entered the global market with the acquisition of Upstream LLC, a US-based call centre company. Lawkim Upstream Contact Management, a wholly-owned subsidiary of Lawkim Ltd, a Godrej company since 1977, has ... More

OFF-SHORE DEVELOPMENT

Satyam to set up centre in Toronto
HYDERABAD: Countries like Canada are set to play a critical role in the global outsourcing strategy. While Canada is the near shore option to clients in the US, it also offers talent which companies such as Satyam can tap in delivering ... More

STANDARDS & BENCHMARKS

Workshop on software system testing
THE IEEE Computer Society and IEEE GOLD (Graduates of the Last Decade) are jointly organising a workshop on "Software System Testing: A Statistical Approach" on November 22. An IEEE representative said here that the speakers would be Ms Deepa ... More

NEW PRODUCTS & SERVICES

Updated ThinkPad launched
BANGALORE: IBM India has launched the updated ThinkPad r50 and t41 models of notebook computers - featuring automatic hard drive protection technology, according to a press release. The protection system is designed to prevent hard ... More

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