Financial Daily from THE HINDU group of publications
Monday, Nov 17, 2003
Financial Daily from THE HINDU group of publications Monday, Nov 17, 2003 |
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Info-Tech
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Software Sees break-even ahead of projections — Digital Contact upbeat on strong business flows Vishwanath Kulkarni
Bangalore , Nov. 16 BACKED by a strong business flow from parent Hewlett Packard, Digital Globalsoft Ltd expects its contact centre business to achieve break-even in the current quarter, a quarter ahead of its forecast. "We expect to break even in the current quarter," said Mr Prashant Sankaran, Head, Digital Contact Centre. He added that the centre was seeking new business from third parties, apart from Hewlett Packard in the near term to boost its growth. Following the merger of HP's India software operations with Digital Globalsoft, the contact centre business was eyeing a break-even in January quarter, which "we considered was very aggressive," he said. "However, with thescaling up of new engagement, we expect the breakthrough this quarter," he said. The contact centre has witnessed strong business flows from various units of HP and has started supporting various product lines of the parent in Singapore, Malaysia and Indonesia among others, Mr Sankaran said, adding that the new business prospects were bright. It had been successful in signing up with one or two external clients since April this year, Mr Shankaran said, adding "the unit would look for more business outside HP". The company showed rapid growth in its revenues during the second quarter ending September 30, 2003 at Rs 15.9 crore, almost double from the previous quarter's Rs 8 crore. Even with sustained investments and accelerated recruitments, it was able to prune its losses to Rs 1.5 crore in the second quarter, against Rs 2 crore in the first quarter of the current fiscal. The company has almost doubled its headcount to about 2,000, with close to 906 people being added in the second quarter of current fiscal. Commenting on the job shifts from HP's Australian call centres to Bangalore, Mr Shankaran said, "The process was on". As part of reducing costs and centralising its frontline support for the volume call centre and provide consistency of frontline customer contact across Asia-Pacific, HP is shifting close to 250 jobs from its Sydney and Melbourne contact centres to Bangalore.
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