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Samsung takes `Six Sigma' beyond manufacturing

Neha Kaushik

New Delhi , Dec. 12

SAMSUNG India is taking the implementation of Six Sigma in the company, a step further to cover even non-manufacturing activities.

According to a company official, Six Sigma projects implemented in recent months include divisions such as sales & marketing, R&D, and customer satisfaction.

In fact, around 30 such projects have been carried out in the area of R&D alone. Some of the projects related with customer satisfaction that have been carried out this year include projects such as reducing the customer turnaround time at the service plazas and increasing the skills of engineers across India for a particular frequently recurring repair need.

States Mr Sanjay Rai, Quality Leader and in-charge of implementing the project, "In this past year, we have perfected our approach to products and processes by using Six Sigma as a tool for innovation, efficiency and quality. And since quality is defined by the customer, a lot of our focus has been external." In fact, around 40 per cent of the total projects under the methodology carried out this year have been in the non-manufacturing area.

Accordingly, later this month, the Samsung India Six Sigma team is taking this initiative to the company's key vendors by launching a `TWIN' Programme.

`TWIN' stands for `Together Win through Six Sigma', through which the company hopes to put the project in place.

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Samsung takes `Six Sigma' beyond manufacturing

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