Financial Daily from THE HINDU group of publications Friday, Jan 30, 2004 |
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Marketing
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Customer Relationship Management TVS implementing two-shift day for vehicle servicing M. Ramesh
Chennai , Jan. 29 TVS Motor Company may ask its dealers in Chennai (and in other cities too) to work a nightshift for servicing vehicles, there being so much demand for servicing in the city. However, the nightshift may take sometime to happen. But what is very much on the cards is a two-shift day, so that a dealer can be available to the customer for servicing between 6 am and 9 pm. "We have already started this in two of our dealers, Ramkay and Goodwil. Other dealers will follow suit," a senior official of the company told Business Line on Thursday. TVS Motor has seven dealers in the city and the company believes there is room for more, given the swelling demand and the number of vehicles that need servicing. Apart from the seven dealers, the company also has 35 authorised service centres. There are about six lakh TVS vehicles on the Chennai roads today and the number is growing. This very month, TVS' new product offering, the TVS Centra, is being sold to customers. Today, incidentally, TVS dealers Centigo Motors launched the sales of TVS Centra cricketer Robin Singh handed over the first set of vehicles to customers at a function here. Each month, anywhere between 25,000 and 30,000 two-wheelers of TVS make come up for repairs and maintenance works. Hence the idea of working two shifts, going up to a nightshift in sometime from now.
More Stories on : Customer Relationship Management | Two/Three Wheelers | Tamil Nadu
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