The Hindu Business Line : Infosys, BT in joint development pact

The deal would provide BT with an automated resource management system (ARMS) and enable Infosys to provide its clients with advanced and effective field-force resource management technology and solutions, said an Infosys press release.

The deal involves joint development of BT's ARMS product and the non-exclusive licensing of BT's ARMS intellectual property rights to Infosys. ARMS, developed by BT Exact, BT's research, technology and IT operations business, enables organisations to manage their field-force resource management efficiently, and ensures that they send the right person with the right skills to the right place at the right time. This optimal use of resources can result in cost savings of up to 50 per cent and increased productivity of 30 per cent.

Infosys will carry out development work over the next three years to productise ARMS for BT. In addition, Infosys will develop its own suite of ARMS-related offerings that it can provide to its customers as well as license to other companies providing workforce management solutions, the release said.

Mr Kris Gopalakrishnan, Chief Operating Officer, Infosys Technologies Ltd, said, "BT Exact has an international reputation for creating the technology that underpins some of the world's most pioneering commercial applications of information and communications technology. We aim to further develop the ARMS technology platform to develop resource management solutions for other verticals using the intellectual property from BT."