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Our Bureau

New Delhi , Feb. 25

PUNJAB National Bank (PNB) has set up an ad hoc committee for undertaking procedures and performance audit on public services being rendered by it. The move is aimed at improvement in customer service.

The committee, consisting of six General Managers, has been assigned the task to look into simplification of procedures and practices with a view to safeguarding the interests of common persons.

It will also review the systems in place for providing service to the customers with respect to meeting their demands for fresh and good notes and coins of all denominations, exchanging soiled notes, adjudicating mutilated notes and accepting coins and notes either for transactions or in exchange.

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