Financial Daily from THE HINDU group of publications
Thursday, Apr 01, 2004
Financial Daily from THE HINDU group of publications Thursday, Apr 01, 2004 |
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Info-Tech
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Outsourcing 24/7 Customer opens new facility in Bangalore Our Bureau
Bangalore , March 31 WITH its new facility expected to accommodate more than 2,000 seats, 24/7 Customer, provider of outsourced contact centre and BPO services, has an overall employee strength of about 4,000. The company plans to increase this to 7,000 by the end of this year. 24/7 Customer was the first company to set up its BPO in India and the current expansion in seats is in line with its optimism to acquire new customers. It provides outsourced services to global 500 companies and the new centre at Infantry Road here has a present occupancy of 750 seats. According to Mr V.S. Kumar, Chief Financial Officer, the cost of expansion is met out of the existing resources. The new leased facility, which was formally opened by the Karnataka Minister for Information Technology, Mr D.B. Inamdar, on Wednesday is the second unit after its campus in the International Technology Park at Whitefield. 24/7 had recently set up a 700-seater facility at Hyderabad. The company, with its headquarters in Los Gatos in California, also launched a model based on build-operate-transfer pattern for customers who could exercise the option of buying it out later. It had set up one such facility last year at its ITPL centre for an insurance major, which operates exclusively for the insurance company. The company hopes to replicate the model in future, depending on demand for such a facility. 24/7 Customer has no immediate plans to go for fresh funding for its expansion, but Mr Kumar said that the option was open. The company had received $23 million funding from Sequoia Capital in June last year.
More Stories on : Outsourcing | Human Resources
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