Industry & Economy
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Foreign Trade
DGFT gets BIS quality certificate
Our Bureau
New Delhi
,
April 26
CLOSE on the heels of its recent launch of digital signatures to usher in paperless environment to exporters' interface with officialdom, the Directorate General of Foreign Trade (DGFT) has been granted the quality systems certification licence for ISO 9001-2000 by the Bureau of Indian Standards (BIS).
ISO 9001 postulates requirements for a quality management system where an organisation ought to demonstrate its ability to provide products that fulfil customer and applicable regulatory requirements and aims to enhance customer satisfaction. The licence was granted to DGFT after the mandatory audit conducted by an expert team of auditors from BIS, an official release said here on Monday.
The quality objectives of the quality management system in DGFT include, among others, providing services to customers conforming to trade requirements within an agreed time schedule, providing improved quality of services offered and reducing customer complains and formalise and enhance management control by delegating the decision-making authority.
The quality certification system to DGFT by BIS would serve to enhance transparency, accountability and customer satisfaction, the release said.
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