The Hindu Business Line : SupportSoft to expand India office

AS a truly global company, we want to expand into a full business model here, says Ms Lisa A.Mosher, Vice-President, People Innovation & Education, SupportSoft, talking of the company's India operations. SupportSoft, which currently employs 40 people in India and 210 across the world, plans to be a 60-person team in the country and 300 across the globe.

SupportSoft provides service and support automation and endpoint management software for corporate enterprises and broadband service providers worldwide.

For the company, India is the second largest campus outside the US.

Ms Mosher also clarified that the company was bringing new jobs to India and not just moving existing positions for economic reasons.

"In fact, we're looking at specialists here. We are not recruiting at the mass level, which many large organisations are doing."

She added that the Indian operations would be expanded into a full business model by building its sales, technical and marketing teams.

SupportSoft's people practice principle called `People in Innovation and Education,' empowers employees across the globe to benefit from better and newer technologies through higher education.

This year, the company has kicked off an international initiative of cross-country visitations to support this plan. Executives from sales, marketing and technical teams can benefit from the company's L1 blanket, which allows free movement into the US.

Ms Mosher explains that this initiative also allows SupportSoft employees to be moved anywhere in the world to benefit from the experience in that region.

"Apart from galvanising the resources of both the teams, it helps bridge the cultural diversity within the company," according to Ms Mosher.

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