Financial Daily from THE HINDU group of publications
Tuesday, Jun 22, 2004
Financial Daily from THE HINDU group of publications Tuesday, Jun 22, 2004 |
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Info-Tech
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Outsourcing TWS Holdings to focus on `BOOST' Our Bureau
Mumbai , June 21 MOVING beyond a commoditised service model, BPO player TWS Holdings plans to leverage on its value-added services to bag more clients in the US and European market. Having bagged four clients to pilot test its BOOST skip-trace product, the company has "already got one client who has moved into the production mode to use the product. TWS will focus on growth through innovation by adding value to its clients through the development of such proprietary products," Mr Rakesh K. Kaul, President and CEO, TWS Holdings, said. "Financial firms in the US write off debts since they are unable to trace the skip or defaulter. 30-40 per cent of bad debts are related to the skips and this is where the opportunity lies," Mr Kaul said while addressing the media here on Monday. TWS perceives a huge opportunity in this space with its BOOST product and hopes to leverage India as a "good location for US firms to offshore their requirements.
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