The Hindu Business Line : KGISL to expand call centre facility

It established a 100-seater facility at its campus in Saravanampatti near here three months back and then shifted base to Coimbatore a fortnight back.

The company now plans to expand the facility to 450 seats this year.

Company sources told this correspondent that an investment of $1 million had been made towards establishment of this facility and the company planned to pump in a like sum on expansion and marketing. Overall investment on call centre activity alone has been targeted at $4 million to $5 million.

Mr Prassadh Shanmugam, Vice-President (Corporate Solutions) said.

"Most calls are in-bound and we extend support service in telemarketing, on in-bound campaign to people asking support services including technical support. We have trained 120 persons to handle the services," Mr Prassadh Shanmugam, Vice-President (Corporate Solutions) said.

Mr Prassadh said investment in on the call centre business had started to slip and so had the rates. He said that he expected the strategic business unit of KGISL to break even within the next year and-a-half.

To build portal for Kerala health dept

KGISL has entered into an agreement with the Thiruvananthapuram-based Centre for Development of Advanced Computing for integrating the online payroll and human resources management portal for the Department of Health and Family Welfare of the Government of Kerala.

Speaking to Business Line, the Executive Director of CDAC, Mr Rajan T. Joseph, said this was part of a five-year integrated plan to automate and network directorates and all district headquarters of the State.

This project would involve linking all locations to a centralised network and automating the current manual payroll and HR activities. "We will set up the network infrastructure. KGISL would build the portal," said Mr Joseph. He hoped the online package would be make an impact within nine months of implementation. The State has allocated Rs 50 crore for the five-year project plan.