The Hindu Business Line : Infinite forays into high-end BPO

INFINITE Computers Solutions has said it is diversifying into the business process outsourcing (BPO) space and has signed its first deal with its existing client, an IT major.

The software services company's BPO operations would focus on high-end financial back office processing, generating collaterals and content, and conducting market research for media companies, said Mr Upinder Zutshi, Chief Operating Officer, Infinite Computers.

Declining to comment on the deal size, Mr Zutshi said it has a potential to scale up to 300 persons over the next six months. Infinite, which is executing a pilot for this client with a 40-people team, plans to stay away from the crowded voice market and would focus on high-end process outsourcing, he said.

"We are building expertise in generating collaterals and content, developing case studies, creating product write-ups among others, as part of BPO foray," Mr Zutshi said. The company sees good potential in these areas as every company has the need for these services, he said. Infinite plans to target both the existing and new clients for its BPO offerings. The company recently secured a $6-million funding from the Singapore-based investment management agency, WhiteRock Partners, which it planned to use to fund its global expansion and acquisition plans. The company is scouting for potential acquisition targets in banking and financial services, telecom and the enterprise resource planning (ERP) space.

Infinite, which clocked revenue of $70.6 million (Rs 321.5 crore) for the fiscal 2003-04, serves clients such as Verizon, IBM, Pitney Bowes, General Electric and JP Morgan Chase. The company is targeting revenue of $90 million for the current fiscal and $160 million by 2006-07.

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