Financial Daily from THE HINDU group of publications
Friday, Dec 10, 2004
Financial Daily from THE HINDU group of publications Friday, Dec 10, 2004 |
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Info-Tech
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Outsourcing 24/7 Customer opens Chennai centre — Plans to add 1,000 employees in 9 months Our Bureau
Mr Kiran Karnik, President, Nasscom; Mr P.V. Kannan, CEO and Founder of 24/7 Customer, and Mr Vivek Harinarain, Tamil Nadu IT Secretary, at the inauguration of the 24/7 Customer facility in Chennai on Thursday. - Bijoy Ghosh
Chennai , Dec. 9 24/7 Customer, an outsourced contact centre and business process outsourcing (BPO) services provider, inaugurated its Chennai centre on Thursday. The facility, which was inaugurated by Mr Kiran Karnik, President, Nasscom, has a capacity of 250 seats. The company plans to expand it to 500 seats over the next six months. The facility is a dedicated centre for one of the largest personal computer manufacturers in the US, and it would provide technical support for the American firm, Mr P.V. Kannan, Founder and CEO, told newspersons.
The company, headquartered in Los Gatos, US, will hire around 1,000 employees at the centre in the next 6-9 months. 24/7 currently has around 4,000 employees across the country and plans to add 2,000 more at its centres in Bangalore, Chennai and Hyderabad. The expansion would mainly happen in Chennai and Hyderabad, and to a certain extent in Bangalore, he said. The company, which has 22 clients, is likely to report a turnover of $45 million for the year ending March 31, 2005 against $21 million last fiscal. The company's promoters own 80 per cent of the firm, and the rest is held by Sequoia Capital, a venture capital firm, he said. On attrition level, Mr Kannan said that it ranged from 20 per cent to 55 per cent, and varies with each process, including technical support. The high attrition level continues to be a major issue for the company, and also the industry as a whole, he said. 24/7 Customer is also looking to acquire a BPO company to further its expansion, and has earmarked about $25 million for this. However, the company has not set any timeframe to complete the acquisition, which could be anywhere, including Europe and the US, he said.
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