The Hindu Business Line : WNS revamps along verticals

The airline, travel and hospitality vertical includes operations that WNS runs for British Airways and other airline and travel industry clients, said a news release.

Then, there is the insurance vertical which includes the WNS Assistance unit based in the United Kingdom; the healthcare vertical which operates through the unit WNS ClaimsBPO; and the professional and information services vertical which operates through WNS Knowledge Services and provides research and analytics services.

In addition, a small group of senior executives is being mandated to develop one or two new verticals that will be critical to WNS' growth in the coming years.

"With growing competition in the BPO market, WNS believes this verticalisation move is vital to sharpen its domain expertise, develop new services and technologies, create superior career paths for talented managers, continue to emphasise entrepreneurship and empowerment and win and retain business by delivering exceptional value to its clients," said the company.

"We have grown at a rapid clip in the last three years by building domain expertise driven businesses. With over $150 million in revenues looking very likely in the current year, the new vertical structure and the talent behind it prepares us well for accelerated growth in the future," said Mr Neeraj Bhargava, Group CEO, WNS Global Services.

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