The Hindu Business Line : Tsunami impact: It's business as usual, say IT firms

THERE is no panic among clients of major Indian information technology firms, nor have clients cancelled or rescheduled their planned visits to meet vendors in Chennai following the tsunami wave that hit the city on December 26, according to sources in software companies.

Clients were, however, curious to know whether the tsunami affected their work that is outsourced from vendors and done in the city.

The executive team management and respective account managers in various companies clarified that there was no effect on the development centres due to tsunami, said a source.

Some clients enquired about the well being of employees in the development centres, the source said.

Immediately after the tsunami strike, IT firms started issuing frequent updates to their clients on the effects of the waves.

Clients were assured that their work was not affected in the city, and that there was nothing to worry, said an official in Satyam Computer Services Ltd, which has a few development centres in the city.

According to Mr R. Chandrasekaran, Managing Director, Cognizant Technology Solutions, "We are in regular touch with clients, and at this time, those who have scheduled to visit us have not changed their travel plans."

Further, during the week of Christmas and the first week of January, the company does not have clients or prospects visiting Cognizant in India, he said in an email response.

An official of Birlasoft Ltd, which has a development centre in Chennai, said data is replicated across centres in multiple locations, including Chennai, Noida and New Jersey in US.

On a daily basis, data is consolidated from each development centre and stored at all disaster recovery centres. And, in case of disaster in a particular centre, the data of that centre can be retrieved from other sites.

For instance, if there is a disaster in the Chennai centre, the data of the centre can be accessed from Noida or New Jersey and vice versa, he said.

Following the tsunami disaster, there were no special arrangement made to move data from the city to another place, he said.

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