The Hindu Business Line : TWS Holdings on expansion drive — To ramp up centres, open redundancy facility

TWS Holdings, a business process outsourcing services provider, has embarked on a process to consolidate its Indian operations that would see the company opening up another centre in India for redundancy and ramp up its existing centres.

The Chief Executive Officer of TWS Holdings, Mr Rakesh Kaul, told Business Line, "The company has identified new areas of focus operating through near shore operations in Montreal, Canada, and offshore operations out of India. While the focus will be on organic growth, we are open for good strategic acquisitions."

"The expansion in India will be in the areas of receivables management and direct marketing, providing value-added services to customers. This will enable building stronger relationships with existing clients. Our growth will be above industry average (30 per cent), but I would not like to mention about investments," Mr Kaul told speaking from the US.

Founded in 2003 with the merger of Tracmail, Webhelp and Spherenomics, TWS Holdings is an independent global BPO company. On India plans, Mr Kaul said, "TWS is actively exploring the New Mumbai-Pune belt for setting up a new centre. Our Vashi centre is almost at full capacity and we would like to build redundancy as well as scale through this new centre. It would be premature to talk of the exact amount of the investment currently, but we will be continuously looking for opportunities to add value to our global clients, he explained," he said.

"We are recruiting rapidly in Vashi. We expect the new centre to initially have at least 200 agents. This will be scaled up based on the new business acquisitions," Mr Kaul said.

"Currently, we are looking at western India for consolidating our operations. This is to increase management and training efficacies. The geographical location of our new centres will be dependent on the opportunities provided by the particular place. A completely new BPO centre in addition to our existing Vashi centre is being envisioned in India in early 2005. India will draw more and more from the receivables management space. This is the way the industry must move, from low-value added sectors to high-value segments of the BPO pie."

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