Financial Daily from THE HINDU group of publications
Tuesday, Jan 18, 2005
Financial Daily from THE HINDU group of publications Tuesday, Jan 18, 2005 |
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Info-Tech
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Telecommunications AirTel offers service guarantee for landline, broadband Our Bureau
Chennai , Jan. 17 AIRTEL Broadband and Telephone Services, the landline and broadband service from Bharti group, will offer guaranteed service to subscribers. It will launch this in the Tamil Nadu circle and then in other circles such as Karnataka, Madhya Pradesh and Delhi, where it has fixed line services. Mr Deepak Pande, Chief Operating Officer, AirTel Broadband & Telephone Services, Tamil Nadu circle, told a press conference on Monday that the guarantee would be launched in the State on January 19. Under the service guarantee, AirTel will repair telephones that are out of order within four working hours and promise error-free bills. If the company fails to meet the promises, it will pay Rs 100 to the customer. The amount will be credited in the next telephone bill, said Mr Pande. AirTel had been working on setting right its internal systems and processes. It tested out its capabilities before promising service guarantees to customers. AirTel has 2,00,000 subscribers in Tamil Nadu, including 45,000 subscribers to its broadband service. Almost 70 per cent of the total subscriber base is in Chennai.
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