Financial Daily from THE HINDU group of publications
Monday, Feb 14, 2005
Financial Daily from THE HINDU group of publications Monday, Feb 14, 2005 |
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Industry & Economy
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Power Power cos to be fined for delay in attending to complaints: MERC Our Bureau
Mumbai , Feb. 13 POWER generation companies in Maharashtra will now have to pay consumers for delays in responding to consumer complaints. According to the new Standards of Performance and Electricity Supply Code issued by the State regulator, power supply companies will also have to set up consumer grievance redressal fora. The Maharashtra Electricity Regulatory Commission (MERC) has directed the Maharashtra State Electricity Board, Reliance Energy, Tata Power and BEST to set up 14 consumer grievance fora. The companies have to nominate three members on the forum. These will include one representative from the company, one from a consumer organisation, and the third should be an independent individual, either a retired IAS official or a retired high court judge. "The consumers can approach this forum only if he or she is not satisfied with the resolution of their problem or if no action is taken within seven days of launching the complaint," said Mr Ashok Pendse from the Mumbai Grahak Panchayat. The members will be paid for their services, partly through the power tariff collected from consumers. The performance standards also insist that companies must pay compensation for any delay in responding to complaints. This will range between Rs 50 an hour to Rs 100 a week, depending on the nature of the problem, Mr Pendse said. MERC has also laid down guidelines for metering and billing for power sold.
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