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Our Bureau

Mumbai , Feb. 13

SPANCO Telesystems and Solutions Ltd has entered into a strategic alliance agreement for its international call centre division/Brand `Respondez' with Aegis Communications Group Inc (Aegis), a worldwide transaction-based business process outsourcing Company.

The strategic alliance agreement shall extend the company's reach into important US markets, said the company in a notice to the stock exchanges on Saturday.

The company will be able to provide US customers with a blended on-shore-offshore service capability and disaster recovery options.

Aegis enables clients to make customer contact programmes more profitable and drive efficiency in back office processes.

This alliance provides both companies immediate access to a broader range of support services as well as additional US and India-based capacity, said the notice.

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