The Hindu Business Line : `Most telecom cos fail to meet service norms'

THE Telecom Regulatory Authority of India (TRAI) today said that though the quality of service by basic and cellular service providers has improved, work still needs to be done to meet the set benchmarks.

Releasing the quality of service performance report for the quarter ended December 2004, the TRAI said: "While performance has improved for a number of parameters compared to the previous quarter, most of the operators have not fully met the quality of service benchmark."

For the basic services segment, the TRAI has pointed out that 40 out of 63 operators have not met the benchmark of providing 100 per cent new connections within seven days after registration of demand.

The performance of BSNL is the worst in States such as Punjab and Uttar Pradesh.

BSNL and MTNL have also not met the benchmarks for fault rate. The highest fault rate is 17.06 per 100 subscribers by MTNL, Delhi followed by 10.82 per cent by BSNL in Chhattisgarh.

Among private operators, Tata Teleservices has not met the benchmark in Delhi, Mumbai and Maharashtra circles.

Against the benchmark of more than 90 per cent faults to be "repaired by next working day", 16 out of 26 circles of BSNL have met the benchmark.

In the area of billing credibility, BSNL was found to be meeting the benchmark with less than 0.1 per cent disputed bills.

For the cellular services segment, the number of operators meeting the quality of service benchmark has increased significantly.

During the quarter, 23 cellular operators were found to be not meeting the benchmark for call success rate of 99 per cent, compared to 31 companies in the previous quarter.

The number of operators that did not meet the norms for billing complaints has also decreased from 33 in the previous quarter to 21 during the quarter ended December 2004.

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