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Our Bureau

Bangalore , April 22

WIPRO Ltd has decided to amalgamate its business process outsourcing (BPO) subsidiaries under one entity. Wipro BPO Solutions Ltd is the new division created after renaming WiproSpectramind Services Ltd.

The companies to be amalgamated into Wipro BPO Solutions Ltd include Spectramind Ltd, Bermuda and Spectramind Ltd Mauritius. Through the proposed amalgamation, Wipro expects to ensure that its BPO outfit functioned as a division henceforth.

Mr Raman Roy, President, Wipro BPO, said nearly 38 per cent of the total BPO revenues came from the existing IT clients of Wipro. Customers had been demanding for a single invoice for their business, he said.

The BPO operations contributed to some 11 per cent of total IT revenues during the fourth quarter.

Revenues for Wipro BPO stayed flat during the quarter registering a 3 per cent sequential growth, while on a year-on-year basis the growth rate was 56 per cent.

Wipro also saw a marginal decline of 2.8 per cent in the attrition rates for its BPO business at 22.8 per cent in Q4 as compared to 25.4 per cent in Q3.

The BPO operation is focussed on increasing its non-voice component and seeing good traction, Mr Roy said adding, "Non-voice is dearer to the customers".

Wipro added some 6,373 people to its BPO operations on a net-basis during FY05 taking its overall headcount to 15,673 people.

The Chairman of Wipro, Mr Azim Premji, said the process of strategic transformation in the BPO business would continue and a key aspect of this transformation apart from changing the revenue profile was tighter integration with the company's vertical businesses.

"Managing scale, combating the uncertainties on currency front and executing strategic transformation in BPO business were some of the immediate challenges the company faced," Mr Premji added.

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