• Investment World
• eWorld
• Catalyst
• Mentor
• Life
• Canvas
• Praxis
• Urban Pulse
• Brand Quest

Stocks

• Quotes
• SE Diary
• Scoreboard
• Open-End Mutual Fund

Port Info

• Ships in Ports
  
  

Archives

• Yesterday
• Datewise
• Resources

Group Sites

• The Hindu
• Business Line
• The Sportstar
• Frontline
• The Hindu eBooks
• The Hindu Images

Vinson Kurian

Thiruvananthapuram , May 6

IT is not often that a software tool that one helped create should come to one's own help in alien land and help save the day, apart from precious baggage.

This is what happened to Mr Rajeeve RV, a software engineer with IBS Software Services at Technopark here, while travelling to Brussels.

Mr Rajeeve's mission was to attend the user conference on BagAssist, a solution for primary baggage tracing process that IBS developed for Sky Assist (www.skyassist.com) , a Brussels-based software company. Representatives from Geneva, Basle, Zurich, Brussels, Charles de Gaulle and Orly airports at Paris, all users of BagAssist, were attending the conference.

On arrival at Brussels, Mr Rajeeve found that his baggage, though checked-in via Doha and Munich, had been misplaced by the groundhandling agents. But BagAssist, the very product he helped develop, helped him trace the lost baggage to Munich from where it was returned to him the next day.

"I was momentarily nonplussed on realising that I was without my baggage in an alien land. The experience of actually being able to locate and retrieve my lost bags made me happy that all the work put in to develop BagAssist had been well worth the effort," says he.

It was a firsthand experience of what the product would mean to an otherwise distraught passenger who lost his baggage on arrival at an alien destination.

BagAssist is a Web application that helps optimise ground handling agents' productivity as also services to the passenger. It is integrated with a global system for tracing and retrieving baggage lost by air passengers. IBS provides product development and maintenance support to Sky Assist.

IBS offers a range of software products that manage mission-critical operations of major airlines, airports, oil and gas companies and seaports worldwide.

Article E-Mail :: Comment :: Syndication :: Printer Friendly Page

Stories in this Section
Lason India takes BPO boom to villages

Copyright © 2005, The Hindu Business Line. Republication or redissemination of the contents of this screen are expressly prohibited without the written consent of The Hindu Business Line