The Hindu Business Line : Token system for rail reservation introduced in Kerala

Mr P. Gopala Raman, Member of the Divisional Railway Consultative Committee, inaugurated the new system today. Dr G. Narayanan, Divisional Railway Manager, Thiruvananthapuram Railway Division, said on the occasion that the automated token-based system eliminated the need for customers to queue up at booking counters in the reservation centre.

Instead, those who come to buy a ticket can take a token and sit in the air-conditioned waiting area till their token number is flashed on an electronic display board at the counter.

The automated queue management system has been developed as a pilot project at a cost of Rs 1.8 lakh. The system, which is the first of its kind to be used in Southern Railway, will be extended to other locations if found successful, Dr Narayanan said. The new token-based system will not be applicable to people making bulk bookings or to those who book tickets with credit cards. They will have to use the old system.

Set up in 1990, the computerised passenger reservation centre at Thiruvananthapuram Central railway station issues, on an averages, 2,500 tickets a day, an official release said.

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Token system for rail reservation introduced in Kerala