Financial Daily from THE HINDU group of publications
Wednesday, Jun 08, 2005
Financial Daily from THE HINDU group of publications Wednesday, Jun 08, 2005 |
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Logistics
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Supply Chain Management Marketing - Strategy DHL Express opens service centre for retail customers Our Bureau
Mumbai , June 7 FOCUSSING on reaching out to customers and making it more convenient for them to ship their parcels, DHL Express has opened a service point in the city for its retail customers. The service point, located on Peddar Road, in Mumbai, would be open between 8 a.m. and 10:30 p.m. According to Mr Ramesh Natarajan, Head, Marketing, the service centre offers three advantages to the customer, namely, a full range of packaging, simplified pricing and proactive notification every two hours. A study conducted by the company revealed that 80 per cent of retail customers preferred to drop off their parcels as opposed to having it picked up from their premises. The company, he said, would be opening more service centres across the country, including one in Bandra, one of the city's suburbs, next week. While the company has similar outlets for its corporate clients, this is the first time it is opening a service point for the retail segment, a focus market for the company. The outlet is also the first such centre for the retail customer in the Asia-Pacific market. India, he said, was one of the top five markets for DHL Express in the Asia-Pacific region. He said DHL Express expected to record a 25 per cent growth in revenues over last year. The growth in business would be driven by growth in both its corporate account and the retail market. Queried on the acquisition of Blue Dart by DHL, he said the two companies would be run separately.
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