Financial Daily from THE HINDU group of publications
Sunday, Jun 12, 2005
Financial Daily from THE HINDU group of publications Sunday, Jun 12, 2005 |
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Logistics
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Airlines Jet Airways to set up global call centre in Mumbai Ashwini Phadnis
New Delhi , June 11 PASSENGERS and travel agents in the UK, parts of Europe and the US inquiring about and wanting to make bookings on Jet Airways will soon be talking to a centralised call centre in Mumbai. "It will be a 24-hours-a-day seven-days-a-week facility and will employ at least a 100 people," the airlines' Chief Operating Officer, Mr Peter Luethi, told Business Line. The facility will become operational by August and will offer a toll-free number for callers from the UK, parts of Europe and the US. The airline will use the SITA airline link for the call centre. The project would save 40-50 per cent in cost terms, airline officials said. The project is not a relocation of an old project but a new one, according to officials. At present, all calls within the country to inquire about the airline's international operations are directed to a toll-free number here. The airline is to expand both its domestic and international operations.
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