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Our Bureau

Mumbai , Sept. 23

IDBI Ltd is planning to set up information kiosks with transaction facility, which will allow customers to check their balance, transfer funds within the bank and even pay utility bills.

Unlike normal kiosks, which require username and password, these can be accessed either by using the debit card or ATM card.

For corporate clients, IDBI will be issuing Enquiry Cards, using which the corporates can take out their statements of accounts.

"The idea behind these kiosks is to reduce the workload for the staff at branches," said Mr Sanjay Sharma, Corporate Head-Technology, IDBI.

"We are trying to put kiosks as an additional facility for customers who come to branches only for enquiry," he said.

The bank is planning to set up over 100 kiosks and will start by the first week of October. One of them is currently being tested at the bank's corporate office in Mumbai. The investment for this project is less than Rs 5 crore, Mr Sharma said. He was speaking at a seminar on IT business for banks, organised by Banknet India.

The bank is planning to open unmanned branches within two months, Mr Sharma said, but declined to give further details.

IDBI is also investing Rs 56 crore in setting up a new data centre at Belapur, Navi Mumbai, and a disaster recovery site in Chennai.

There will be a 100 per cent duplication of the systems at the disaster recovery site, something that most banks in India do not have, Mr Sharma said.

"We will even train people at both the sites in Belapur and Chennai, because during the recent floods in Mumbai one problem most banks faced was to transport staff to their disaster recovery sites," he said.

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