Financial Daily from THE HINDU group of publications
Tuesday, Nov 01, 2005
Financial Daily from THE HINDU group of publications Tuesday, Nov 01, 2005 |
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Opinion
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Letters Poor service
This is with reference to the article "Out of their depth" (Business Line, October 28): Returning to India after many years, I find that `private' does not necessarily mean efficient. It only means aping the profit-oriented corporate culture of MNCs, but without any accountability to customers. Some of the worst performers are in the cell phone and Internet service providers. With most companies out-sourcing such operations as order booking, installation, bill collection and customer support, at no point does the customer get to interact with a company's executives. Any complaint to the customer support gets a standard "will do the needful" reply. Of course, there are as always honourable exceptions. Now, in addition to government departments, we have to suffer private companies. S. Kathiresan Chennai
Letters to the editor and contributions can be sent by e-mail to: bleditor@thehindu.co.in
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