The Hindu Business Line : An uncomplaining lot

INDIAN banking customers seem to be an uncomplaining lot. For a country with a banking system boasting of over 60,000 branches and at least 100 million customers, there is barely a whimper about service levels in various banks.

According to statistics provided by RBI, based on a study of complaints conducted over two-and-a-half year period from January 2003 to June 2005, 13,503 complaints were received against various banks in the country.

About 9,006 complaints were against public sector banks, 2,216 against new private banks, and 1,587 against foreign banks and 694 against old private banks. State Bank of India had 2,494 complaints registered against it, of which 536 pertained to deposit accounts, 393 pertained to remittance, while 172 were credit-card-related. ICICI Bank was next with 1,202 complaints, of which 211 pertained to deposit accounts, while 203 were credit-card-related.

Citibank had 546 complaints, of which 294 were credit-card-related. HDFC Bank received 527 complaints, of which 107 were about deposit accounts.

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