Financial Daily from THE HINDU group of publications
Thursday, Dec 15, 2005
Financial Daily from THE HINDU group of publications Thursday, Dec 15, 2005 |
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Info-Tech
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Security New security tool for BPOs Our Bureau
NEW DELHI: Close on the heels of announcing its `e-Kaliber package' to create a pool of skilled manpower, the Call Centre Association of India (CCAI) has unveiled a security product `e-secure' aimed at filling the existing gap of security vulnerabilities in the business process outsourcing (BPO) industry. eSecure product is a suite of enabling security assurance services that would be provided by the CII and CCAI in collaboration with SecureSynergy. The purpose of eSecure is to empower and facilitate call centres and the BPO industry to meet the challenges of data protection and privacy of customer information by providing continuous and proactive security assurance at a cost amounting to about Rs 4,200-8,000 per month depending on the size and number of locations of the call centre.
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