The Hindu Business Line : Allsec Tech bags service deal from Australian co

OUTSOURCING DEAL: Mr Kevin Panozza, Managing Director, SalesForce, and Mr Adi Saravanan, Founder and President, Allsec Technologies. at a press conference in Chennai on Tuesday. - - Bijoy Ghosh

Chennai , Feb. 21

ALLSEC Technologies, a Chennai-based BPO company, will be offering call quality management services (CQM) as a product rather than a service to Sales Force, an Australia-based call centre firm, according to Mr Adi Saravanan, Founder and President, Allsec. This means that Sales Force will offer the services to its clients in Australia and New Zealand as well as companies holding in-house call centres, and will use Allsec's expertise to execute the services.

Mr Saravanan told a press conference that CQM services are important because call recording and monitoring is becoming a necessary industry standard today.

Mr Kevin Panozza, Chief Executive Officer, Sales Force, said that with the cost reduction as a result of outsourcing the services to an Indian company, twice as many calls could be monitored for the same cost. Thus, he would be able to offer his customers a value-added service. He said that this was the first step, and that outsourcing to India would be an inevitable step for companies in Australia.

He said that this also helped the company tap into the Australian market. He said that about 80 per cent of call centres in Australia are in-house, and offering this service to them could be the first step in convincing them to outsource a lot of their services.

Mr Saravanan said that Allsec currently employs about 300 people, but as a result of this deal, could go up to about 1,200 in the next two years. He said that tenure of the partnership between the two companies is for three years, and he expects to generate $1 million initially through it.