The Hindu Business Line : `ERP integration hotting up'

A spate of acquisitions in the ERP space in the recent past has forced businesses to alter their IT strategies to accommodate the impending consolidation of ERP enterprise suites.

This presents a unique opportunity for IT outsourcing vendors to assist clients with their ERP integration strategies, said Mr Sajan Pillai, President and COO of US Technology Resources International, a California-based IT and BPO services provider.

The company has a wholly owned subsidiary called US Technology operating out of Technopark here.

An ERP system allows a business to integrate engineering, customer service, planning, materials, manufacturing, finance, and human resources, across a single facility or across multiple locations.

"We recently signed a deal to help a Fortune 500 manufacturer effect transition to Oracle Fusion by year 2010," Mr Pillai told Business Line.

US Technology Resources, he added, works with businesses that show promise of growth and consolidation.

"We build strong customer centric services portfolio and delivery mechanism to leverage IT budgets in the most effective and productive manner. We deliver IT as an investment to our client's business, which has a positive impact both on the topline and the bottomline, thereby seeking to enhance shareholder value for them. Thus, we exclusively engage with Fortune 500 clients who are leaders in their business."

Supply chain management (SCM) and customer relationship management (CRM) are two other domains mentioned in the same breath as ERP.

According to Mr Pillai, businesses have achieved significant levels of maturity in the ERP and SCM thanks to their employing innovative and cutting edge technology for managing operations.

A case in point would be SAP technology wherein early experimenters have started paying dividends.

US Technology Resources boasts of significant experience in these domains. In fact, one of its biggest clients happens to be the largest healthcare player in North America."We have been maintaining an extremely fruitful relationship with them for the past five years."

But, in the CRM space, businesses are seen struggling to deploy tools and measures that capture quantifiable benefits.

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`ERP integration hotting up'