The Hindu Business Line : Nasscom BPO meet to focus on growth, competition

Is the ten-year-old Indian BPO industry facing a mid-life crisis? Managing growth and combating competition will be among the key issues that will be debated at Nasscom's two-day ITES-BPO Strategy Summit on June 7-8 in Bangalore.

"As the ITES-BPO industry matures and consolidates, it is facing problems related to managing growth and combating competition," said Ms Sangeeta Gupta, Vice-President, Nasscom. The ninth annual Nasscom event will focus on the challenges faced by the industry and also on the next phase of growth.

The ITES industry, which clocked exports of over $6.3 billion accounting for about one fourth of total Indian IT&ITES exports, had lived up to the expectations and market projections in 2005-06, said Ms Gupta.

The summit will focus on how India can emerge as the benchmark in global outsourcing and continue to offer an unmatched package of benefits to overseas investors. The aim is also to draw attention to the challenges and pitfalls that lie in the path of the Indian ITES-BPO sector and how they can be overcome to maintain the country's edge in this space, she said.

The event will have interactive discussion platforms that will address different aspects of the BPO business. Attendees will deliberate on issues such as staying fit to survive, the future of third-party BPO vendors, the evolving ITES-BPO landscape and using operational excellence to optimise costs.

The event will also host a CEOs Conclave on June 7, which will bring together the thought leaders and business heads of large and specialised ITES-BPO firms. Prominent speakers participating in the event include Mr John McCarthy, Vice-President, Forrester, who will speak on the customer feedback from US and EU markets, apart from highlighting the changing face of BPO in India.

Besides, vendors from the Philippines, South Africa, China, Portugal and Pakistan will showcase their ITES and BPO attractiveness and focus on how they can work together and jointly exploit the global offshore outsourcing opportunity.

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