The Hindu Business Line : India offshore edge sustainable: Paper

Terming the India edge in offshoring as "sustainable", a white paper by Manpower Services India has said while the country is making substantial progress in developing its infrastructure to international standards and providing a conducive business environment, it needs to do more in building talent pool and harnessing the pool to its full potential.

"India is the leading offshoring destination and it has the potential to further strengthen this position. The India advantage is sustainable and the benefits of offshoring have moved well beyond just cost. Offshoring is being done as much for strategic as for tactical reasons and organisations are increasingly looking for access to a wider global talent pool," said Mr Soumen Basu, Executive Chairman of Manpower Services India.

The white paper "Offshoring to India - Managing Talent in a Transforming Environment" has pointed to a stronger realisation amongst companies of the need to have the advantage of being able to focus on core businesses while specialist providers take care of non-core functions, even critical ones.

"New service lines have emerged in the BPO sector as the nature of work being offshored has moved from low-end back-office operations to higher-end research-based work. The demand for professionals with newer skills, and capabilities to support the increasing complexity in work and emerging service lines, is increasing," it said.

It noted that in addition to the shortage of employable talent, the industry was grappling with low conversion rates and high attrition levels"While India is making progress in developing its infrastructure to international standards and providing a more conducive business environment, more work needs to be done towards building the talent pool and harnessing this pool to its fullest potential," it said.

The key differentiator for any offshoring destination in the long term would be the size, availability and employability of the talent pool, it said adding that players with leading edge would be those that are able to attract and retain the right talent.

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