Business Daily from THE HINDU group of publications
Sunday, Jun 18, 2006
Business Daily from THE HINDU group of publications Sunday, Jun 18, 2006 |
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Corporate
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Human Resources Relationship Management — Inability to manage work-life balance top employee issue Anjali Prayag
Bangalore , June 17 What was once termed a totally `Western' problem is now popping up much too often in Corporate India. About 80 per cent of employees now seeking help through employee assistance programmes (EAP) quote `inability to manage relationships, both personal and professional, as their biggest weakness'. Says Ms Karuna Baskar, Director, 1 to 1 help.net, an online EAP provider, "Shyness, inhibitions and problems in interpersonal relationships are the most common problems we are trying to solve." Issues of divorce, work-life balance and parenting top the list. "We are increasingly finding `lack of communication and personal time' as an emerging problem," says Ms Baskar. Ms Shabari Madappa, HR Manager, Texas Instruments, explains the reason for the disturbing trend. "Relationships at work are different and traditional education and skill sets do not help people cope with the problems." Too many job changes only adds to the problem, she feels. The Bangalore-based 1 to 1, which provides online counselling services to both Indian companies and MNCs (IBM India, HP-GDIC, i-flex Solutions, MetLife Insurance, Dell International Services, GE-ITC, L&T Infotech), is accessible to more than 55,000 employees across the country. And about 20 per cent of them have utilised the service. Counsellors at PPC Worldwide, a UK-based EAP provider that went live in India a couple of months ago, also find that most users of the service are seeking help in relationship management. Says Ms Supriya Reddy Ray, Head, Sales and Marketing, PPC Worldwide India, "Though there are some people who ask for legal and financial help, we find that after a couple of inquiry calls, employees start opening up and seek therapy in relationship management." PPC Worldwide, which has initiated pilot projects in several companies, is now putting in place 24x7 telecounselling services in Ness Technologies, Aspect Software, Department of International Development and DHL.
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