The Hindu Business Line : Dell exchange offer extends to India too

Dell Inc has launched a programme wherein batteries purchased between April 2004 and July 18, 2006 can be exchanged for a new one, as they could pose a risk of fire. This is applicable to Dell's Indian customers too, according to sources in the customer care department of the company in India.

This follows the recent incidents of battery explosions in Dell's computers. The short circuits were caused due to small shards of metal in the batteries, they said.

To check whether the battery is affected or not the customer has to log on to the Web site www.batteryprogramme.com and check whether the battery PPID (dell piece part identification) is affected. The words `dell' or `made in china' are printed at the back of these batteries. Customers have to type out the number written on the batteries. If the battery is subject to recall, the customer will be connected to the replacement order form. Once the order form is filled customers will receive the new batteries within a timeframe of 20 business days, according to Dell's Web site.

Customers can use their notebook computers using the AC adapter or the power cord that is shipped along with the notebook until the company ships replacement batteries. When the customer receives the replacement battery, he or she will also be sent the return-shipping label to return the defected battery packs for proper disposal. Dell has got a recycling programme where the returned batteries will be recycled in a safe manner.

Dell and Sony (manufacturer of the batteries) will share the expenses incurred in this process. Battery recalls are nothing new but Dell's recall is one of the largest in the history of US Product Safety Commission and other regulatory agencies. Around 4.1 million batteries are set to be recalled.

Sources at the Indian Dell customer care centre said the majority of calls received on the matter were from small business, schools and local information technology departments.

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