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Non-fuel retailing

This is with reference to "Govt unhappy with IOC's non-fuel retailing foray" (Business Line, August 19): IOC has said that it will appoint consultants to `study' the market. The consultants could err by arriving at a single logic for the whole country. In India, the customer profile changes every 10 km.

The last non-fuel product they should venture into is `daily needs' or food because a) these products have perhaps the lowest margins in the world, and b) there is just no space in a petrol station. The aim should be send customers out as fast as possible, not have them park and shop.

Ishaan Pasricha

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