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Our Bureau

Chennai, Aug. 30

Servion Global Solutions, a company specialising in customer interaction management solutions, has entered into a pact with the US-based Aspect Software Inc to distribute Aspect's workforce management solution "eWorkforce Management" in India.

Aspect Software focuses on developing solutions for contact centres. "eWorkforce Management" can enable a contact centre to plan, manage and optimise the performance of multi-skilled, multi-channel, multi-site and outsourced staffing resources, said a press release.

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