The Hindu Business Line : Emirates to expand Mumbai call centre

Emirates' Vice-President for India and Nepal, Mr Salem Obaidalla, told a news conference that the airline would spend around Rs 8 crore to set up a new facility in Mumbai and increase the number of employees to around 400.

"Because of the increase in the number of destinations and traffic globally, we have decided to expand the facility," Mr Obaidalla said. The call centre covers India, North America, the UK, Dubai and Australia.

More seats

Emirates has also started its flights to Bangalore from Dubai adding a total of 2,000 seats from the Indian city per week in each direction. The airline will fly eight times a week.

Mr Obaidalla said the airline has 71 flights across eight cities in India. Nearly 50 per cent more seats were added to India during the last one year with the sub-continent contributing over 8 per cent to the total revenues of the airline and carrying 17 per cent of the total number of passengers. During 2005, global revenues of the Emirates was $6.6 billion and the airline carried a total of 14.5 million passengers.

Emirates has a code-sharing arrangement with Air India for Chennai and Cochin. It operates freighter services to Chennai, Bangalore and Delhi. The airline has a fleet size of 99 aircraft and has ordered for 45 A380s from Airbus with the first delivery of the aircraft expected in August 2008.

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