The Hindu Business Line : `Genpact is largest employer in BPO sector'

It was followed by Accenture Services with 19,000 employees, Wipro BPO with about 12,900, IBM Daksh at 10,000. Infosys was listed at 14 with an employee base of 7,000, below MphasiS, which stood at sixth. HCL was at level 10 with 7,500.

The listing has been done on the basis of employee size, number of delivery centres and verticals across which the company operates.

This is the second consecutive year when the company has released such a report. D&B's list of the companies has increased to 193 from 155 last year. This has been attributed to growth of the IT sector resulting in more companies matching their listing criteria.

The report estimates banking and insurance verticals constitute about 75 per cent of ITES and BPO exports, followed by healthcare at 46 per cent and telecom services at 40 per cent. Further, the report reckons 18 per cent delivery centres in Bangalore, followed by Mumbai and Chennai at 17 and 16 per cent respectively. The remaining 17 per cent is concentrated at tier two cities such as Pune, Ahmedabad and Chandigarh.

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