The Hindu Business Line : Quint India targets tier-II cos

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Chennai Jan. 19 Quint Wellington Redwood India Consulting (Quint India) has aggressive plans to promote its information technology infrastructure library (ITIL) compliance processes among tier-II companies and small and medium businesses this year onwards.

ITIL is a set of universal best practices to align information technology infrastructure and applications in companies. Developed in the UK, this standard for overall quality compliance is implemented by the Quint Group across the globe.

"Over the last few years we have focused on tier-I companies (with revenues over $1 billion) such as Infosys and Cognizant . This year we will target tier-II companies (with revenues between $500 million and $1 billion)," said Mr Sunil Mehta, Country Manager, Quint India.

Until recently only IT service providers opted for an ITIL certification. Late last year saw end-users such as banks and manufacturing organisations following suit. "In recent times, the overall quality of service has become more important than the service application itself (which IT companies cater to). This has prompted end-users to adopt ITIL compliance," Mr Mehta told Business Line.

As of now, 16 of the 18 ITIL compliant companies in India are service providers. In 2007, about 100 companies are expected to opt for the ITIL certification, of which 50 would be end user companies, he said.

Quint India will target small and medium businesses (SMBs) from 2008 onwards.

As of now, SMBs are looking at security compliance, which is a component of ITIL. Soon they would adopt other compliances within the ITIL framework, he said.

To facilitate ITIL adoption, Quint India has tie-ups with companies such as HP, Computer Associates and BMC software that sell ITIL compliant tools to clients for who they develop software applications. Besides this, Quint India's consulting division evaluates processes in a company and fine-tunes existing compliance measures to achieve an ITIL standard.

As part of reaching out to tier-II companies, Quint India is organising road shows in Mumbai and New Delhi this April on the theme `Service Management.' It will also set up offices in Mumbai and Chennai this year. As of now, it has offices at Hyderabad, Bangalore, New Delhi and Pune.