The Hindu Business Line : Monday, February 19, 2007

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THE NEW MANAGER

MANAGEMENT
Creating executive and business coaches
Fuelled by the growing demand, many countries now have a large community of coaches and coaching networks and it is common for most CEOs to have coaches. Indian business too finds itself in the throes of unprecedented opportunities. More

MERGERS & ACQUISITIONS
The men in the middle
Introducing an important player in the M&A business More

CUSTOMER RELATIONSHIP MANAGEMENT
Creating a total customer experience
A total customer experience builds customer loyalty and also makes customers the company's biggest supporters More

BOOKS
Surviving the organisational food chain
Amazing fleetness of foot when escaping blame; snarling and snapping when angry; distinctly marking the territory; and moving in for the kill when a colleague is weak. These are a few of the ten giveaway signs to affirmatively answer the ... More

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