Business Daily from THE HINDU group of publications Thursday, Apr 19, 2007 ePaper |
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Airlines Marketing - Strategy Air Deccan allows passengers to change plans Our Bureau
New Delhi April 18 The low-cost airline Air Deccan has made the rules for booking tickets more flexible. Sources told Business Line that passengers who have booked their tickets on or after April 14 this year, would be allowed to reschedule their travel plans. Earlier, the airline did not allow passengers to make any changes in their travel plans. Passengers, however, will have to pay a fee of Rs 600 for any postponement or advance in travel date apart from paying the difference in fare. If after rescheduling the fare is lower than what the passenger has already paid the airline, the difference in fares would not be refunded. Currently, IndiGo follows a similar policy charging a fee of Rs 600 for any rescheduling or cancellation in travel plans. SpiceJet, another low-cost airline, does not allow passengers to make changes in their travel plans without cancelling the ticket first. If SpiceJet passengers want to change their Delhi-Mumbai ticket to travel Delhi-Bangalore, they would have to cancel the ticket and rebook again, an airline official said. Most full service airlines such as Indian Airlines and Jet Airways allow passengers to make changes to their travel plans without any penalty as long as a passenger has purchased a full fare ticket. If a passenger purchases a reduced rate ticket on a full service airline and wants to change his travel date, he too would have to pay the fare difference to travel, officials said.
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