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STRATEGY
PIA, Garuda eyeing flights to south India
NEW MARKET More

Oberoi Hotels' luxury cruiser
Oberoi Hotels and Resorts plans to unveil a luxury Nile cruiser in October this year. The Oberoi Zahra will have 25 luxury suites and two grand suites. The seven-day cruise itinerary includes private docking facilities in select ... More

Sleeper class train e-tickets cheaper by Rs 5
Passengers booking e-tickets for travelling in sleeper class (non-air conditioned) category in trains would now have to pay Rs 10 for the first passenger instead of the earlier level of Rs 15. However, the prevailing rule of paying Rs 5 per ... More

INSIGHT
The market research process
Collating customer responses pre-launch More

BOOKS
A remedy called SERVICE
What should you do when things go wrong and customers are complaining? First, realise that those who complain are not troublemakers and the difficult customers. "Research shows that complaining customers are overwhelmingly loyal and sincere. ... More

NEW PRODUCTS & SERVICES
SBH launches `Express Clearing'
To facilitate faster credits, State Bank of Hyderabad (SBH) has introduced `Express Clearing' in its 104 branches in Hyderabad and Secunderabad. "Express Clearance is the first of a number of programmes lined up for the next couple of months to ... More

Kirtilal unveils bridal collection
Kirtilal has unveiled Royal Bridal collection at its showroom here to capture the spirit of the wedding season. The special collection is exclusively made for brides and jewellery lovers. Kirtilal has also announced an ... More

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