“For a city grappling with its growth pangs, it is generally perceived that only infrastructure and service delivery issues define the performance areas for civic agencies. The report clearly shows that good governance is important for citizens,” said Mr Vedamoorthy Namasivayam, Executive Director, PwC.

It also stresses the need for public institutions to periodically ‘listen to the voice of their citizens,’ and use the feedback to guide public policy and practice. In fact, it is just not enough to listen to their views, but also provide the platform for continuous, meaningful and mutually-beneficial interface.

Based on its work on strategic issues confronting global cities around the world, PwC has identified six capitals that outline a city’s character and competitiveness — Technical capital, Financial capital, Intellectual and Social capital, Culture and Leisure capital, Environmental capital, and Democratic capital. While Bangalore strives to enhance its democratic capital, the challenge is to be able to leverage its other capitals, the survey highlights.

According to the survey, more than 50 per cent of the respondents think that the quality of projects executed in the city was satisfactory, though 72 per cent of those interviewed was dissatisfied with inordinate delays and cost over-runs. About 82 per cent of them feel that media plays a significant role in highlighting city issues.

When it comes to availing better services in basic amenities, 56 per cent are ready to pay higher user charges to obtain the same. About 59 per cent feel that public utilities can be more effectively provided by the private sector.

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