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Bangalore, Oct. 29

Process-based outcomes are being sought while outsourcing, according to experts at the meet on IT Infrastructure Outsourcing hosted by Confederation of Indian Industry Karnataka in the city. A host of issues associated with outsourcing, including the technology and business challenges, knowledge management during the outsourcing process and SLAs (service level agreements) were discussed. In addition to cost benefits, the customers were looking for process-based outcomes, s aid Mr Bhaskar Ghosh, Executive Director Global Lead, Infrastructure Outsourcing, Delivery Centre, Accenture, at the meet.

— Our Bureau

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